Upgrade to Hospitality Excellence (angol nyelvű)

Leírás

Upgrade to Hospitality Excellence
Oriol Cuatrecasas, Roberto Priolo, Lalis Fontcuberta, Cristina Fontcuberta

The book that teaches hotels, cafes, restaurants, spas and stores how to create more value for their guests with fewer efforts.

Jim Womack, Founder and Senior Advisor, Lean Enterprise Institute and co-author of The Machine that Changes the World, Lean Thinking and Lean Solutions: 

„The authors have written a readable and engaging introduction to Lean thinking and doing in the hospitality industry. 

They apply what they have learned over many years in service industries, including health care, retail and distribution, to the world of hotels, restaurants and personal services, activities often considered outside the scope of Lean management and continuous improvement.

This is the fun and practical story of a Lean transformation in an island resort. I invite you to join the team at Hotel Taknara in Tenerife for an exciting vacation that will take you to a better and different way of thinking and acting.”

ISBN 1-882960-33-5
Terjedelem: 216 oldal