{"id":2521,"date":"2015-05-06T12:52:00","date_gmt":"2015-05-06T12:52:00","guid":{"rendered":"http:\/\/generaciokpartnere.hu\/leiwp\/?p=2521"},"modified":"2022-03-17T15:05:15","modified_gmt":"2022-03-17T13:05:15","slug":"avis-budget-group-bsc-kft-james-p-womack","status":"publish","type":"post","link":"https:\/\/lean.org.hu\/en\/szolgaltatas\/avis-budget-group-bsc-kft-james-p-womack\/","title":{"rendered":"Avis Budget Group BSC Kft. \u2013 James P. Womack"},"content":{"rendered":"

\u0150 bel\u00e9pett \u00e9s ritka \u00e9rz\u00e9s fogott el: \u00e9n vagyok a vev\u0151, fontos vagyok, azt kapom, ami \u00e9rt\u00e9k sz\u00e1momra, figyelnek r\u00e1m, ig\u00e9nyeim szerint alakul a szolg\u00e1ltat\u00e1s, tisztelnek. Igen, \u00edgy ismeretlen\u00fcl, az els\u0151 perc ut\u00e1n m\u00e1r ez az \u00e9rz\u00e9sem. Mindez a \u201cszolg\u00e1ltat\u00f3\u201d r\u00e9sz\u00e9r\u0151l er\u0151lk\u00f6d\u00e9s n\u00e9lk\u00fcl, teljes harm\u00f3ni\u00e1ban t\u00f6rt\u00e9nik. Kell enn\u00e9l t\u00f6bb egy vev\u0151nek?<\/strong><\/p>\n\n\n\n

A szakmai cikk elolvas\u00e1s\u00e1hoz sz\u00fcks\u00e9ges id\u0151: kb. 3 perc<\/em><\/p>\n\n\n\n

Szerz\u0151:<\/strong> Acs\u00e1di Vikt\u00f3ria Continuous Improvement Expert Avis Budget Group BSC Kft.
<\/em><\/p>\n\n\n\n

Mi is a szolg\u00e1ltat\u00e1s?<\/strong><\/h4>\n\n\n\n

\u00d3ri\u00e1si tapasztalat\u00fa lean szakember r\u00f6vid Gemba-s\u00e9ta<\/a> alatt \u00e9s ut\u00e1n gondolat\u00e9breszt\u0151 k\u00e9rd\u00e9sekkel \u00f6szt\u00f6n\u00f6z benn\u00fcnket.<\/p>\n\n\n\n

\"Gemba-s\u00e9ta<\/figure><\/div>\n\n\n\n

Kik a vev\u0151k?<\/strong><\/h4>\n\n\n\n

A k\u00f6z\u00f6s s\u00e9ta r\u00e9sztvev\u0151i, koll\u00e9g\u00e1im \u00e9s j\u00f3magam \u00e9s t\u00f6rt\u00e9netesen \u00e9n vev\u0151 is vagyok r\u00e1.<\/p>\n\n\n\n

Mit tanultunk mindebb\u0151l?<\/strong><\/h4>\n\n\n\n

Jim t\u00f6bb r\u00e9szlegen is j\u00e1rt a v\u00e1llalatunkn\u00e1l. Hogy mi alapj\u00e1n d\u00f6nti el, hogy valahol hat\u00e9kony-e munkav\u00e9gz\u00e9s \u00e9s t\u00f6rt\u00e9nik-e folyamatos fejleszt\u00e9s? Olvassunk el gyorsan t\u00f6bb tucat lean k\u00f6nyvet, j\u00e1rjunk ki t\u00f6bb tanfolyamot, hogy meg\u00e9rts\u00fck? Nem igaz\u00e1n. Ehhez nem el\u00e9g az elm\u00e9leti tud\u00e1s, ide gyakorlati tapasztalat kell. De hol tehet\u00fcnk erre szert? Term\u00e9szetesen a Gemb\u00e1n!<\/p>\n\n\n\n

Jim sz\u00e1mos j\u00f3l ir\u00e1nyzott k\u00e9rd\u00e9st tett fel, figyelve az azonnali reakci\u00f3kat \u00e9s v\u00e1laszokat. \u00cdgy visszagondolva meg\u00e9rtettem, hogy a j\u00f3 k\u00e9rd\u00e9st j\u00f3kor \u00e9s j\u00f3l feltenni m\u00e1r \u00f6nmag\u00e1ban m\u0171v\u00e9szet.
Val\u00f3ban lean lesz-e att\u00f3l valami, ha haszn\u00e1ljuk a vizu\u00e1lis ir\u00e1ny\u00edt\u00e1st, a sz\u00edneket, hogy m\u00e9rj\u00fck az eredm\u00e9nyeket, amiket azt\u00e1n nagy feh\u00e9r t\u00e1bl\u00e1kra filctollal fel\u00edrunk? Biztos csak a \u201epiros\u201c st\u00e1tusszal kell foglalkozni \u00e9s a nagyon \u201ez\u00f6lddel\u201d nem? Tiszt\u00e1ban vagyunk azzal, hogy ha akarjuk, ha nem \u2013 tudattalanul vagy tudatosan \u2013 egy v\u00e1llalat tanul\u00f3 \u00e9s tan\u00edt\u00f3 szervezet is egyben, amely hat a munkav\u00e1llal\u00f3ira? Ha igen, mit kezd\u00fcnk vele? Felismerj\u00fck, hogy a vezet\u0151 egyben tan\u00edt\u00f3 is, de a tanul\u00e1s oda-vissza m\u0171k\u00f6dik?<\/p>\n\n\n\n

Az egyik helyen \u2013 miut\u00e1n Jim k\u00f6r\u00fcln\u00e9zett l\u00e1tta \u2013 mosolyogtak a koll\u00e9g\u00e1k munka k\u00f6zben. Ez egy igen fontos mutat\u00f3! A csapatok energi\u00e1ja sok mindent el\u00e1rul arr\u00f3l, mennyire elk\u00f6telezettek a dolgoz\u00f3k a munk\u00e1juk \u00e9s a fejleszt\u00e9sek mellett. A csillog\u00f3 tekintettel figyel\u0151kn\u00e9l beind\u00edtotta a gondolkod\u00e1st, ez a legfontosabb eredm\u00e9ny. Jim k\u00e9rd\u00e9seinek hat\u00e1s\u00e1ra \u00faj ir\u00e1nyba terel\u0151dtek gondolataink, ami magunkt\u00f3l val\u00f3sz\u00edn\u0171 nem t\u00f6rt\u00e9nt volna meg. Energi\u00e1t adott \u00e9s b\u00e1tor\u00edtott minket arra, hogy merj\u00fcnk \u00faj utakat kipr\u00f3b\u00e1lni. A k\u00e9rd\u00e9sek hat\u00e1s\u00e1ra sz\u00fclettek k\u00e9rd\u0151 tekintetek is, mert van, aki most m\u00e9g nem \u00e9rti, hogy a k\u00e9rd\u00e9s J\u00d3, a probl\u00e9ma J\u00d3. Mert meg\u00e9rteni valamit, majd kik\u00fcsz\u00f6b\u00f6lni a helyzetb\u0151l fakad\u00f3 hi\u00e1nyoss\u00e1gokat visz csak el\u0151re a fejl\u0151d\u00e9s \u00fatj\u00e1n. Majd egy m\u00e1sik szintr\u0151l indulva ism\u00e9telni ezt a folyamatot \u00fajra, meg \u00fajra.<\/p>\n\n\n\n

Meg\u00e9rtette vel\u00fcnk, hogy a probl\u00e9m\u00e1ink ugyan\u00fagy a mieink, mint az eredm\u00e9nyeink. Nek\u00fcnk kell \u201cbirtokolni\u201d \u0151ket csak\u00fagy, mint a fejleszt\u00e9st mag\u00e1t. A v\u00e1llalat minden egyes munkav\u00e1llal\u00f3j\u00e1nak \u00e9s vezet\u0151j\u00e9nek egy\u00fctt, a vezet\u0151i p\u00e9ldamutat\u00e1st nem elfelejtve. A fejleszt\u00e9s akkor lesz fenntarthat\u00f3 \u00e9s hat\u00e1sos, ha teljes k\u00f6r\u0171 (end-to-end) folyamatot fejleszt\u00fcnk, nem pedig pontszer\u0171 akci\u00f3kat hajtjuk v\u00e9gre. Mindezt pedig horizont\u00e1lisan \u00e9s vertik\u00e1lisan egyar\u00e1nt (nem csak fentr\u0151l lefel\u00e9, funkcion\u00e1lisan), mindig a vev\u0151 ig\u00e9nyeit figyelve. Fejleszteni \u00e9s fejl\u0151dni pedig csak \u00fagy lehet, ha a fejleszt\u00e9s k\u00e9rd\u00e9sk\u00f6r\u00e9t magunk\u00e9nak \u00e9rezz\u00fck, nem pedig \u201ekiszervezz\u00fck\u201d.<\/p>\n\n\n\n

\u201c<\/strong>Menj, n\u00e9zd meg, k\u00e9rdezd meg, mi\u00e9rt \u00e9s tan\u00fas\u00edts tiszteletet!<\/strong>\u201d<\/strong><\/a><\/h4>\n\n\n\n

Pontosan ez t\u00f6rt\u00e9nt azon a kedden, amikor n\u00e1lunk j\u00e1rt Jim Womack.
Lehet-e autentikusabban k\u00e9pviselni a lean szellemis\u00e9get, mint ahogyan \u0150 teszi? Hiszen minden szava \u00e9s mozdulata, de m\u00e1r csup\u00e1n a jelenl\u00e9te is ezt t\u00fckr\u00f6zi. J\u00f6tt, l\u00e1tott, k\u00e9rdezett \u00e9s szerencs\u00e9re nagyon sok k\u00e9rd\u00e9st hagyott maga ut\u00e1n a fejekben, \u00edgy \u00fagy \u00e9rzem el\u00e9rte c\u00e9lj\u00e1t! N\u00e1lam mindenk\u00e9pp! A p\u00e1rbesz\u00e9dek pedig az\u00f3ta elkezd\u0151dtek\u2026<\/p>\n\n\n\n

K\u00f6sz\u00f6n\u00f6m az \u00e9lm\u00e9nyt!<\/p>\n\n\n\n

\n

K\u00f6nyvaj\u00e1nl\u00f3<\/h2>\n\n\n\n

A lean vil\u00e1ga a tapasztalatszerz\u00e9sen, \u00e9s annak megoszt\u00e1s\u00e1n alapul. L\u00e1ssuk be, \u00edr\u00f3asztalunk m\u00f6g\u00e9 b\u00fajva neh\u00e9z val\u00f3s tapasztalatot szerezni, ahhoz bizony meg kell l\u00e1togatni a gemb\u00e1t, vagyis a munkav\u00e9gz\u00e9s hely\u00e9t.<\/p>\n\n\n\n

\n
\n

A Gemba-s\u00e9t\u00e1k<\/em><\/strong> c\u00edm\u0171 k\u00f6nyv szerz\u0151je Jim Womack, a lean szakma egyik legismertebb k\u00e9pvisel\u0151je, t\u00f6bb mint 30 \u00e9vet t\u00f6lt\u00f6tt azzal, hogy k\u00fcl\u00f6nb\u00f6z\u0151 v\u00e1llalatok gemb\u00e1j\u00e1t j\u00e1rta be. Szerencs\u00e9nkre Jim \u00f6sszegy\u0171jt\u00f6tte \u00e9s rendszerezte a tanulni v\u00e1gy\u00f3knak legfontosabb besz\u00e1mol\u00f3it. C\u00e9ged m\u00e9ret\u00e9t\u0151l, \u00e9s ipar\u00e1gt\u00f3l f\u00fcggetlen\u00fcl hasznos, \u00e9s gondolat\u00e9breszt\u0151 lesz sz\u00e1modra, ha egy leanes szem\u00fcveg\u00e9n kereszt\u00fcl l\u00e1thatod ezeket a v\u00e1llalatokat. <\/p>\n\n\n\n

Az egyik legfontosabb elv, amit mindig tarts \u00e9szben:<\/p>\n\n\n\n

„Menj, n\u00e9zd meg, k\u00e9rdezd meg, mi\u00e9rt, \u00e9s tan\u00fas\u00edts tiszteletet!<\/em>„<\/p>\n<\/div>\n\n\n\n

\n
\"Gemba<\/a><\/figure><\/div><\/div>\n<\/div>\n\n\n\n
\n
Rendeld meg most!<\/a><\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":2523,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[81,17],"tags":[75,41],"class_list":["post-2521","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-szolgaltatas","category-lean-cikkek","tag-gemba-seta","tag-szolgaltatas","infinite-scroll-item","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33","no-featured-image-padding"],"featured_image_src":"https:\/\/lean.org.hu\/wp-content\/uploads\/2020\/10\/Avis_SEO_1200x628.jpg","author_info":{"display_name":"nesicz.regina","author_link":"https:\/\/lean.org.hu\/en\/author\/nesicz-regina\/"},"yoast_head":"\nAvis Budget Group BSC Kft. \u2013 James P. 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