{"id":111146,"date":"2021-09-02T14:16:39","date_gmt":"2021-09-02T12:16:39","guid":{"rendered":"https:\/\/lean.org.hu\/?p=111146"},"modified":"2023-02-10T11:22:30","modified_gmt":"2023-02-10T09:22:30","slug":"hogyan-kerulnek-robotok-az-irodaba","status":"publish","type":"post","link":"https:\/\/lean.org.hu\/en\/eszkozok\/hogyan-kerulnek-robotok-az-irodaba\/","title":{"rendered":"Hogyan ker\u00fclnek robotok az irod\u00e1ba?"},"content":{"rendered":"<p><strong>Manaps\u00e1g egyre n\u00f6vekv\u0151 tendencia az irodai folyamatok automatiz\u00e1l\u00e1sa. Sok <strong>ellen\u00e9rz\u00e9s, t\u00e9vhit <\/strong>kering azonban a t\u00e9ma k\u00f6r\u00fcl, ez\u00e9rt \u00e9rdemes <strong>tiszt\u00e1zni<\/strong> <strong>az alapokat<\/strong>.<\/strong> <strong>N\u00e9zz\u00fck meg k\u00f6zelebbr\u0151l, hogy mi is az RPA (Robotic Process Automation = Robotikus Folyamat Automatiz\u00e1ci\u00f3).<\/strong><\/p>\n\n\n\n<p><em>A cikk elolvas\u00e1s\u00e1hoz sz\u00fcks\u00e9ges id\u0151: kb. 2 perc<\/em><\/p>\n\n\n\n<p><strong><em>Szerz\u0151:<\/em><\/strong><em> <a href=\"https:\/\/www.linkedin.com\/in\/richard-nagy-79417673\/?originalSubdomain=hu\" target=\"_blank\" rel=\"noreferrer noopener\">Nagy Rich\u00e1rd<\/a> \u2013 RPA fejleszt\u0151, Generali Biztos\u00edt\u00f3 Zrt.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mi az RPA?<\/strong><\/h3>\n\n\n\n<p>Az <strong>RPA<\/strong> (Robotic Process Automation = Robotikus Folyamat Automatiz\u00e1ci\u00f3) a repetit\u00edv, manu\u00e1lis, szab\u00e1lyrendszerre \u00e9p\u00fcl\u0151 munkafolyamatok integr\u00e1ci\u00f3ja, amelyben <strong>a robotok<\/strong> (programok) az emberi interakci\u00f3t <strong>ut\u00e1nozz\u00e1k <\/strong>\u00e9s<strong> ism\u00e9tlik nagy t\u00e9telsz\u00e1mban<\/strong>, egy m\u00e1r megl\u00e9v\u0151 IT-strukt\u00far\u00e1ra \u00e9p\u00fclve. Manaps\u00e1g m\u00e1r rengeteg \u201eokos\u201d kiterjeszt\u00e9s (egyben \u00f6n\u00e1ll\u00f3 eszk\u00f6z\u00f6k) l\u00e9tezik az RPA mellett (Intelligens OCR, chatbot, AI\/ML, NLP), amik k\u00e9pesek \u00e1tl\u00e9pni az egyszer\u0171 robotok hat\u00e1r\u00e1t, de a cikk\u00fcnk sz\u0171ken az RPA-re f\u00f3kusz\u00e1l.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mi\u00e9rt j\u00f3 ez nek\u00fcnk?<\/strong><\/h3>\n\n\n\n<p>A robot seg\u00edt elt\u00e1vol\u00edtani a robotot az emberb\u0151l, \u00edgy a h\u00fas-v\u00e9r, <strong>k\u00e9pzett munkat\u00e1rs<\/strong> adatkezel\u0151, adatr\u00f6gz\u00edt\u0151 folyamatok helyett <strong>val\u00f3di, \u00e9rt\u00e9kteremt\u0151 munk\u00e1t v\u00e9gezhet<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>N\u00e9gy n\u00e9pszer\u0171 m\u00edtosz a robotiz\u00e1l\u00e1ssal kapcsolatban<\/strong><\/h3>\n\n\n\n<p><em>\u201eAz automatiz\u00e1l\u00e1s, az RPA-rendszer csak k\u00f6lts\u00e9gcs\u00f6kkent\u00e9sre haszn\u00e1lhat\u00f3.\u201d<\/em><\/p>\n\n\n\n<p>Ez igaz, de a j\u00f3l bevezetett <strong>RPA enn\u00e9l t\u00f6bbet tud<\/strong>. A k\u00f6lts\u00e9gcs\u00f6kkent\u00e9sen t\u00fal <strong>\u00fcgyf\u00e9l \u00e9s munkav\u00e1llal\u00f3i<\/strong> <strong>el\u00e9gedetts\u00e9get<\/strong> is eredm\u00e9nyez. Az \u00fcgyf\u00e9l gyorsabb kiszolg\u00e1l\u00e1st kap, a munkat\u00e1rsaknak pedig nem kell l\u00e9lek\u00f6l\u0151 munk\u00e1t v\u00e9gezni\u00fck.<\/p>\n\n\n\n<p><em>\u201eA robot, az automatiz\u00e1l\u00e1s elveszi a munk\u00e1mat.\u201d<\/em><\/p>\n\n\n\n<p>A tapasztalatok azt mutatj\u00e1k, hogy azokn\u00e1l a c\u00e9gekn\u00e9l, amelyek belev\u00e1gnak \u00e9s j\u00f3l csin\u00e1lj\u00e1k, nem a munkaer\u0151 cs\u00f6kkent\u00e9se az els\u0151dleges <strong>c\u00e9l<\/strong>, hanem <strong>a megl\u00e9v\u0151 munkaer\u0151 hat\u00e9konys\u00e1g\u00e1nak n\u00f6vel\u00e9se<\/strong>.<\/p>\n\n\n\n<p><em>\u201eA robotok hiba n\u00e9lk\u00fcl dolgoznak.\u201d<\/em><\/p>\n\n\n\n<p>Ez egy f\u00e9ligazs\u00e1g. Az automatiz\u00e1lt rendszerek <strong>csak<\/strong> <strong>azt k\u00e9pesek elv\u00e9gezni, amit bel\u00e9j\u00fck programoztak<\/strong>. Ha a k\u00fcls\u0151 k\u00f6rnyezetben v\u00e1ltoz\u00e1s t\u00f6rt\u00e9nik, akkor az hib\u00e1t eredm\u00e9nyezhet.<\/p>\n\n\n\n<p><em>\u201eA robot ugyan\u00fagy gondolkodik, mint az ember.\u201d<\/em><\/p>\n\n\n\n<p>Ez \u2013 egyel\u0151re \u2013 egy\u00e1ltal\u00e1n nem igaz. A robot <strong>csak a betan\u00edtott<\/strong> munkafolyamatokat v\u00e9gzi el.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mely szempontokat \u00e9rdemes figyelembe venni a folyamatok automatiz\u00e1l\u00e1sa el\u0151tt?<\/strong><\/h3>\n\n\n\n<p>Az RPA \u00f6nmag\u00e1ban nem \u00e9letk\u00e9pes, mindenk\u00e9ppen <strong>be kell \u00e9p\u00edten\u00fcnk a v\u00e1llalati strat\u00e9gi\u00e1ba<\/strong>. Ha m\u00e9gis k\u00e9pesek vagyunk r\u00f6vidt\u00e1von eredm\u00e9nyeket el\u00e9rni, strat\u00e9gia n\u00e9lk\u00fcl hossz\u00fat\u00e1von nem lesz\u00fcnk sikeresek, \u00e9s a kezdeti lend\u00fclet hamar kif\u00e1rad.<\/p>\n\n\n\n<p><strong>Alapvet\u0151 k\u00e9rd\u00e9sek<\/strong>, amelyeket kezd\u00e9sk\u00e9nt \u00e9rdemes megv\u00e1laszolnunk egy sikereses RPA implement\u00e1ci\u00f3hoz:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mit szeretn\u00e9nk el\u00e9rni a robotiz\u00e1l\u00e1ssal? K\u00f6lts\u00e9get cs\u00f6kkenteni? \u00dcgyf\u00e9l\u00e9lm\u00e9nyt, esetleg munkav\u00e1llal\u00f3i \u00e9lm\u00e9nyt n\u00f6velni? Hibaar\u00e1nyt jav\u00edtani?<\/li>\n\n\n\n<li>A nek\u00fcnk megfelel\u0151 eszk\u00f6zt v\u00e1lasztottuk ki? Egyed\u00fcl, vagy egy 3rd party t\u00e1mogat\u00e1s\u00e1val szeretn\u00e9nk elindulni? Milyen RPA COE (Center Of Excellence) operat\u00edv modellt szeretn\u00e9nk l\u00e9trehozni \u00e9s fenntartani?<\/li>\n\n\n\n<li>A robot fogalm\u00e1t megismertett\u00fck a szervezet minden egyes r\u00e9sz\u00e9vel? K\u00fcl\u00f6nb\u00f6z\u0151 t\u00e1mogat\u00f3 ter\u00fcleteket (IT, HR, Compliance) bevontunk a tervez\u00e9sbe?<\/li>\n\n\n\n<li>Ki vannak v\u00e1lasztva az automatiz\u00e1lni k\u00edv\u00e1nt folyamataink? Ezek a folyamatok le vannak dokument\u00e1lva?<\/li>\n\n\n\n<li>Egy\u00e1ltal\u00e1n t\u00e9nyleg robotra van sz\u00fcks\u00e9g\u00fcnk, vagy m\u00e1s eszk\u00f6zre?<\/li>\n<\/ul>\n\n\n\n<p>Ha \u00fagy l\u00e1tjuk, hogy val\u00f3ban a robot a sz\u00e1munka optim\u00e1lis megold\u00e1s \u00e9s m\u00e1r folyamat automatiz\u00e1ci\u00f3r\u00f3l besz\u00e9l\u00fcnk, akkor az al\u00e1bbi <strong>hat szempontnak kell megfelelnie<\/strong> a kiv\u00e1lasztott folyamatnak ahhoz, hogy egy\u00e1ltal\u00e1n \u00e9rdemes legyen annak automatiz\u00e1l\u00e1s\u00e1ban gondolkodni:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>manu\u00e1lis,<\/li>\n\n\n\n<li>repetit\u00edv,<\/li>\n\n\n\n<li>meghat\u00e1rozott szab\u00e1lyrendszerre \u00e9p\u00fcl,<\/li>\n\n\n\n<li>van standardja,<\/li>\n\n\n\n<li>elektronikusan beolvashat\u00f3 adatokkal dolgozik,<\/li>\n\n\n\n<li>alacsony a kiv\u00e9telek sz\u00e1ma<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Hol a kapcsolat az RPA \u00e9s a lean k\u00f6z\u00f6tt?<\/strong><\/h3>\n\n\n\n<p>El\u0151sz\u00f6r is, ha fentiek k\u00f6z\u00fcl b\u00e1rmelyikre is <em>nem<\/em> a v\u00e1lasz, akkor j\u00f3 es\u00e9llyel az automatiz\u00e1l\u00e1s nem lesz sikeres, vagy legal\u00e1bbis nem fogja tudni el\u00e9rni a teljes potenci\u00e1lj\u00e1t az RPA megold\u00e1s. Ebben az esetben <strong>\u00e9rdemes a lean szem\u00fcveg\u00e9n kereszt\u00fcl is megvizsg\u00e1lni<\/strong> ezt a kakukktoj\u00e1st, hogy elh\u00e1r\u00edtsuk az akad\u00e1lyt a sikeres robotiz\u00e1l\u00e1s el\u0151tt.<\/p>\n\n\n\n<p>M\u00e1sodszor az \u00e1ltal\u00e1nos tapasztalat szerint, ha a robotiz\u00e1l\u00e1st hat\u00e9kony, azaz lean folyamatra illesztj\u00fck, akkor a hat\u00e9konys\u00e1g n\u0151, ha pedig<strong> kev\u00e9sb\u00e9 hat\u00e9kony folyamat eset\u00e9ben <\/strong>alkalmazzuk, akkor csak<strong> feler\u0151s\u00f6dnek a hib\u00e1k, gyakoriabbak lesznek \u00e9s m\u00e9g t\u00f6bb manu\u00e1lis munk\u00e1t okoznak<\/strong>. Robotiz\u00e1l\u00e1s el\u0151tt teh\u00e1t mindenk\u00e9ppen \u00e9rdemes \u00e1tn\u00e9zn\u00fcnk \u00e9s fejleszten\u00fcnk a folyamatainkat!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">B\u0151vebben is \u00e9rdekel az irodai folyamatok automatiz\u00e1l\u00e1sa? N\u00e9zd meg kapcsol\u00f3d\u00f3 webin\u00e1riumunkat!<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.youtube.com\/watch?v=2C6PgAfI880\" target=\"_blank\" rel=\"noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"725\" height=\"406\" src=\"https:\/\/lean.org.hu\/wp-content\/uploads\/2023\/02\/image.png\" alt=\"robotikus folyamat automatiz\u00e1ci\u00f3 a irod\u00e1ban webin\u00e1rium\" class=\"wp-image-139845\" srcset=\"https:\/\/lean.org.hu\/wp-content\/uploads\/2023\/02\/image.png 725w, https:\/\/lean.org.hu\/wp-content\/uploads\/2023\/02\/image-300x168.png 300w, https:\/\/lean.org.hu\/wp-content\/uploads\/2023\/02\/image-18x10.png 18w, https:\/\/lean.org.hu\/wp-content\/uploads\/2023\/02\/image-200x112.png 200w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">K\u00f6nyvaj\u00e1nl\u00f3<\/h2>\n\n\n\n<p>A lean vil\u00e1ga a tapasztalatszerz\u00e9sen, \u00e9s annak megoszt\u00e1s\u00e1n alapul. L\u00e1ssuk be, \u00edr\u00f3asztalunk m\u00f6g\u00e9 b\u00fajva neh\u00e9z val\u00f3s tapasztalatot szerezni, ahhoz bizony meg kell l\u00e1togatni a gemb\u00e1t, vagyis a munkav\u00e9gz\u00e9s hely\u00e9t.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>A <strong><em>Gemba-s\u00e9t\u00e1k<\/em><\/strong> c\u00edm\u0171 k\u00f6nyv szerz\u0151je Jim Womack, a lean szakma egyik legismertebb k\u00e9pvisel\u0151je, t\u00f6bb mint 30 \u00e9vet t\u00f6lt\u00f6tt azzal, hogy k\u00fcl\u00f6nb\u00f6z\u0151 v\u00e1llalatok gemb\u00e1j\u00e1t j\u00e1rta be. Szerencs\u00e9nkre Jim \u00f6sszegy\u0171jt\u00f6tte \u00e9s rendszerezte a tanulni v\u00e1gy\u00f3knak legfontosabb besz\u00e1mol\u00f3it. C\u00e9ged m\u00e9ret\u00e9t\u0151l, \u00e9s ipar\u00e1gt\u00f3l f\u00fcggetlen\u00fcl hasznos, \u00e9s gondolat\u00e9breszt\u0151 lesz sz\u00e1modra, ha egy leanes szem\u00fcveg\u00e9n kereszt\u00fcl l\u00e1thatod ezeket a v\u00e1llalatokat. <\/p>\n\n\n\n<p>Az egyik legfontosabb elv, amit mindig tarts \u00e9szben:<\/p>\n\n\n\n<p>&#8222;<em>Menj, n\u00e9zd meg, k\u00e9rdezd meg, mi\u00e9rt, \u00e9s tan\u00fas\u00edts tiszteletet!<\/em>&#8222;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/lean.org.hu\/en\/lean-konyvesbolt\/gemba-setak-gemba-walks\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/lean.org.hu\/wp-content\/uploads\/2020\/11\/Gemba-se\u0301ta\u0301k.jpg\" alt=\"Gemba s\u00e9t\u00e1k\" class=\"wp-image-3778\" width=\"213\" height=\"213\" srcset=\"https:\/\/lean.org.hu\/wp-content\/uploads\/2020\/11\/Gemba-se\u0301ta\u0301k.jpg 300w, https:\/\/lean.org.hu\/wp-content\/uploads\/2020\/11\/Gemba-se\u0301ta\u0301k-200x200.jpg 200w, https:\/\/lean.org.hu\/wp-content\/uploads\/2020\/11\/Gemba-se\u0301ta\u0301k-100x100.jpg 100w, https:\/\/lean.org.hu\/wp-content\/uploads\/2020\/11\/Gemba-se\u0301ta\u0301k-150x150.jpg 150w\" sizes=\"(max-width: 213px) 100vw, 213px\" \/><\/a><\/figure><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/lean.org.hu\/en\/lean-konyvesbolt\/gemba-setak-gemba-walks\/\" style=\"border-radius:5px\" target=\"_blank\" rel=\"noreferrer noopener\">Rendeld meg most!<\/a><\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":111147,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[38,17],"tags":[19,53,41],"class_list":["post-111146","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-eszkozok","category-lean-cikkek","tag-eszkozok","tag-koltsegcsokkentes","tag-szolgaltatas","infinite-scroll-item","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33","no-featured-image-padding"],"featured_image_src":"https:\/\/lean.org.hu\/wp-content\/uploads\/2021\/09\/Legujabb-tagunk_SEO_1200x628_2-3.jpg","author_info":{"display_name":"nesicz.regina","author_link":"https:\/\/lean.org.hu\/en\/author\/nesicz-regina\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hogyan ker\u00fclnek robotok az irod\u00e1ba? - LEI<\/title>\n<meta name=\"description\" content=\"Manaps\u00e1g egyre n\u00f6vekv\u0151 tendencia az robotikus folyamat automatiz\u00e1ci\u00f3 irodai k\u00f6rnyezetben. 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