Practical Techniques for Sustainable Improvement

A hands-on workshop to learn more about Training Within Industry (TWI) program

09 May, 2017


Motion does not equal WORK. This insight can lead to breakthrough results on both sides of the ledger – decreased costs AND increased sales. Even better news is that practical techniques built upon this insight exist, and that they can become daily improvement routines. Not only can these techniques engage frontline team members and leaders in contributing more effectively to company improvement goals, but it can also result in increased capacity for upper levels of management so they can spend more time on bigger and more critical business challenges.

Starbucks_Coffee_LogoCompanies like Starbucks have used this approach, based upon the techniques first introduced by the Training Within Industry (TWI) program in the 1940s, to achieve dramatic and sustainable results. You will learn about that as a case study, but more importantly, through hands-on practice, you will be equipped to begin applying these techniques in your company as well.

Who Should Attend

This workshop is ideal for leaders, managers, process owners, and/or frontline staff in any industry dealing with a rapidly changing environment and a need for quick learning and fast improvement cycles. It is also ideal for people in environments whereby safety is critical and/or with strategic initiatives that require workers to learn their jobs rapidly (e.g. new products, in-sourcing, mergers, etc.). TWI techniques will provide you with a simple and engaging improvement method, for getting started, and straight-forward language you can use to spread a new, more effective way of learning throughout your organization.


The workshop is moderated by Josh Howell senior coach of Lean Enterprise Institute.

Date: 09 May, 2017
Duration: 9:00 – 17:00
Location: Aquaworld Resort Budapest– H-1044 Budapest, Íves út 16.

Number of participants: max. 25
The language of the workshop is English!

Terms and Conditions

Price (members):
99.000,- HUF + VAT / person

Price (not members):
139.000,- HUF + VAT / person

Price includes a copy of the book The Work of Management, lunch and snacks in the breaks.

Learn more about membership application



Josh Howell

Josh HowellJosh Howell is senior coach in co-learning activities at the Lean Enterprise Institute (LEI). Howell was an architect and implementer of a lean operating system for retail stores at Starbucks Coffee Company, where he also created a team of coaches to facilitate and sustain the lean transformation globally. Among its improvements, the system improved the quality of products and experiences, increased product availability, and reduced waste (eg. coffee waste). It was implemented in an innovative way, where managers had “problem solving experiences” to develop that critical capability.

As senior coach, Howell supports co-learning partnerships across a variety of sectors (retail, restaurants, manufacturing, and financial services), develops hands-on learning experiences, and conducts research into the implementation of lean business systems. Howell holds a bachelor’s degree in business administration from the Mendoza College of Business at the University of Notre Dame.