Lean Office workshop
Two day, public Lean Office workshop in English
Many enterprises have realized significant gains applying lean principles and practices to production. These same improvements in value – including reduced costs, increased speed, and improved quality – are also being realized in the office and support services, including administration, finance, sales and marketing, information technology, and customer service.
During this two day workshop, participants will gain a general understanding of how to apply lean principles and practices within their enterprises’ office and support services. This workshop includes group discussion and hands on exercises. The lessons you will learn can be applied to any office environment and any service industry including banking, insurance, health care, legal, education, public sector and nonprofit organization.
Benefits – Participants will learn
Participants will return to their workplace with an improved understanding of how to:
- Recognize waste in the office & support services environment
- Help visualize problems and encourage people to solve them
- Optimize flow and speed
- Improve value, quality and customer satisfaction
- Reduce cost and increase capacity
- Apply popular lean tools and techniques including A3 problem solving, 5S workplace organization (physical and virtual), and Value Stream Mapping
- Promote teamwork and continuous improvement across disciplines and specialty areas, and between the office and the operations environments no matter what industry you are in
Who should attend?
The workshop offers value to staff members, specialists, leaders and managers who work within office and support processes, and those in the business who work alongside administration to improve business processes:
- Directors, managers, group leaders of administrative processes, departments
- Office staff, specialists who are involved or effected by lean improvements
- Lean specialists, leaders and change agents who want to improve the performance and value of administrative and support processes
- Anyone in the business who faces administrative processes during improvement projects
The workshop is moderated by …
Number of participants: max. 18
The language of the workshop is English!
Terms and Conditions
which includes lunch, coffee and soft drinks served in the brakes.
This year our two day public Lean Office workshop will be moderated by Rienk Gerritsen, Senior Consultant of the Lean Management Institute the Netherlands. Rienk has experience in a wide verity of industries and processes, both delivering training, lectures and hands on experience in implementing lean techniques in office environments.
Rienk graduated from the University of Amsterdam as a Chemist and began his career in the pharmaceutical production industry. As a supervisor in Quality Assurance he was trained in Quality Management principles (ISO, GMP) as well as process improvement with Six Sigma.
When Johnson and Johnson decided that also the bio-pharmaceutical facilities should focus on Lean Management, Rienk moved close to the primary process as a production manager. He soon realized that the strength of Lean Management is in the system approach, not only reducing waste in the physical conversion process, but also in the quality system, the logistics and any other process in the company.
Since 2009 Rienk works for the Lean Management Institute as the Dutch affiliate of the Lean Global Network (LGN). As a senior trainer/consultant he is convinced that change in a company comes from within and that training and implementing lean are two sides of the same coin.
He has worked in a wide verity of industries with a special preference for lean in healthcare.
Lean Office workshop
2012. szeptember 26. – Steve Bell
Our first Lean Office workshop was on 26 September, 2012 which was moderated by Steve Bell, Lean Enterprise Institute faculty member, recipient of the Shingo Prize Research Award, and author of several popular books on Lean IT. He travels worldwide presenting keynotes, workshops, leading Gemba walks, and advising clients on Lean IT strategy.
Steve graduated from the University of Michigan and began his career in the early 1980’s as an accountant, where he learned to appreciate the underlying systems that run a business. When IBM introduced the Personal Computer, he rode the ERP industry evolution from the very beginning through the Year 2000 milestone. During that time he became deeply involved in manufacturing planning and management systems, achieving the APICS CFPIM professional certification. He first became acquainted with Lean in the early 1990’s when his manufacturing clients began asking for “flow” and “pull” systems. He soon realized the key to success was engaging employees in the simplification and continuous improvement of business processes, before investing in sophisticated information systems.
He began applying this philosophy to the implementation of ERP systems and software development projects, which led to his first book Lean Enterprise Systems (Wiley 2006).
He began facilitating Kaizen events and Strategy Deployment within IT organizations, while integrating Agile software development and IT Service Management (ITIL framework) with the fundamental Lean principles. This led to his second book: Lean IT(Productivity Press 2010) which received the 2011 Shingo Prize for Operational Excellence research award.
Steve’s third book will publish in September 2012. Run Grow Transform: Integrating Business and Lean IT offers a vision of how your enterprise can leverage the transformative capability of Lean IT to promote operational excellence, accelerate collaboration and learning, enable efficient growth, and drive innovation and customer value.
In addition to his work leading Lean IT transformation, Steve and his wife Karen Whitley Bell (a registered hospice and palliative care nurse) are actively involved in the non-profit and NGO community. As founders of www.Lean4NGO.org their mission is to help make Lean Thinking accessible to humanitarian aid organizations, improving NGO operational efficiency (use of scarce resources) and effectiveness (improved outcomes) to benefit the three billion people living at the “bottom of the pyramid” on less than $2 a day.