Lean IT workshop
The 2 day workshop is moderated by Steve Bell, author of the book Lean IT.
Every enterprise relies on quality information and effective information systems to deliver value to their customers, as a vehicle for automation, communication, and knowledge management, and as a force for improvement and innovation. IT plays a vital role in supporting the enterprise Lean transformation, providing agile, adaptive and innovative information systems.
When developing Lean capability within the enterprise, leaders invest in Lean education for operational leaders and managers, but too often, IT team members are left out. As a result, many IT investments result in tremendous waste, cost, risk, frustration, business disruption, lost productivity and opportunity, and act as an anchor, slowing the enterprise Lean transformation journey down.
In this two day workshop, participants will learn how Lean IT supports and sustains enterprise-wide Lean transformation. They’ll gain a general understanding of Lean principles and practice, and how to apply Lean to information technology to reduce cost and risk, increase speed, and improve quality and value. Most importantly, participants will gain an understanding of how business and the IT support organization work together as partners in serving their customers and how to achieve long term, significant gains through IT & business integration.
Benefits – Participants will learn
Participants will return to their workplace with an improved understanding of how to:
- Recognize and quantify information waste
- Identify, measure, and continuously improve IT value delivery
- Improve flow by value stream mapping information systems
- Improve problem solving capability among technology team members by applying A3 thinking to IT related business problems
- Apply Lean to improve ERP speed and performance
- Apply a Lean framework to project management and software development to deliver value faster with less risk
- Apply Lean IT to gain a richer understanding of customer preferences through social media listening, big data, and the virtual voice of the customer
- Effectively integrate Lean IT capability with enterprise-wide development, service delivery, and customer support
- Apply Lean to IT operations, including outsourcing and cloud management
- Apply Agile and ITIL within a Lean environment
- Apply Lean leadership and management practices to the technology environment, including visual management, kanban and Scrum
Who should attend?
The workshop offers value to specialist, leaders and managers who work within IT, and those in the business who work alongside technology partners to improve business processes:
- CIO’s, CFO’s, COO’s and their direct reports
- IT Directors and Managers
- Lean leaders and change agents, operational leaders and professionals who want to improve IT performance and value
- All IT staff members (infrastructure, developers, business analysts, application support, DBA’s, administrators, helpdesk, etc.)
- Anyone in the business who partners with the IT organization to improve business processes
The 2 day class includes discussion, hands-on learning exercises and consists of two modules:
- Module 1 covers the fundamentals of Lean, a Lean IT overview, information waste, critical tools and concepts of Lean applied to IT, and an information waste case study.
- Module 2 demonstrates value streams and the role of IT through an IT-centric value stream mapping exercise, addressing principles and practical application of Lean IT operations, inward and outward facing Lean IT, Lean software development, and Lean project management.
The 2 day workshop is moderated by Steve Bell faculty member of Lean Enterprise Institute (LEI).
Number of participants: max. 20
The language of the workshop is English!
Our first Lean Office workshop was on 26 September, 2012 which was moderated by Steve Bell, Lean Enterprise Institute faculty member, recipient of the Shingo Prize Research Award, and author of several popular books on Lean IT. He travels worldwide presenting keynotes, workshops, leading Gemba walks, and advising clients on Lean IT strategy.
Steve graduated from the University of Michigan and began his career in the early 1980’s as an accountant, where he learned to appreciate the underlying systems that run a business. When IBM introduced the Personal Computer, he rode the ERP industry evolution from the very beginning through the Year 2000 milestone. During that time he became deeply involved in manufacturing planning and management systems, achieving the APICS CFPIM professional certification. He first became acquainted with Lean in the early 1990’s when his manufacturing clients began asking for “flow” and “pull” systems. He soon realized the key to success was engaging employees in the simplification and continuous improvement of business processes, before investing in sophisticated information systems.
He began applying this philosophy to the implementation of ERP systems and software development projects, which led to his first book Lean Enterprise Systems (Wiley 2006).
He began facilitating Kaizen events and Strategy Deployment within IT organizations, while integrating Agile software development and IT Service Management (ITIL framework) with the fundamental Lean principles. This led to his second book: Lean IT(Productivity Press 2010) which received the 2011 Shingo Prize for Operational Excellence research award.
Steve’s third book will publish in September 2012. Run Grow Transform: Integrating Business and Lean IT offers a vision of how your enterprise can leverage the transformative capability of Lean IT to promote operational excellence, accelerate collaboration and learning, enable efficient growth, and drive innovation and customer value.
In addition to his work leading Lean IT transformation, Steve and his wife Karen Whitley Bell (a registered hospice and palliative care nurse) are actively involved in the non-profit and NGO community. As founders of www.Lean4NGO.org their mission is to help make Lean Thinking accessible to humanitarian aid organizations, improving NGO operational efficiency (use of scarce resources) and effectiveness (improved outcomes) to benefit the three billion people living at the “bottom of the pyramid” on less than $2 a day.